On 29 June 2022, Decree n° 2022-946 (the “Decree”) supplemented the regulatory framework resulting from the Ordinance n° 2021-1247 of 29 September 2021 on the legal warranty of conformity for goods, digital content and digital services (the “Ordinance”). Stakeholders have under 1 October 2022 to implement the following measures, aiming at protecting consumers of digital goods.
1. General information about the Ordinance
Implementing two 2019 European directives on certain aspects of contracts for the supply of digital content and digital services and contracts for the sale of goods (respectively Directives (EU) 2019/770 and 2019/771 dated 20 May 2019), the Ordinance aimed to foster the safety of consumers when purchasing both physical and digital goods and, to a lesser extent, to reduce the environmental impact of digital goods.
This Ordinance amended the French Consumer Code in depth, notably by expanding the legal warranty of conformity, which now covers digital products and services but is also applicable to both B2C as well as B2B contracts, when the latter are executed between professionals and non-professionals (i.e. legal entities acting outside of their direct professional activities).
2. Decree specifications
The Decree supplements the regulatory provisions already in force concerning the legal warranty of conformity for digital content and digital services.
It enshrines the general obligation of pre-contractual information for the professional seller to disclose to the consumer and the non-professional the existence of the legal warranty of conformity and its implementation.
For that purpose, standard boxes containing these warranties are to be inserted within the general terms and conditions. Similar to physical goods, the purchaser of a digital good, content or service, which would not compliant with the warranty of conformity has a two-step remedy:
- If – the digital good can be brought into conformity, it will then need (i) be repaired or replaced, (ii) free of charge, (iii) without causing major inconvenience for the purchaser and (vi) within a reasonable period of time (within 30 days).
- If the previous conditions are not met, the purchaser can obtain a price reduction, or terminate the contract and obtain refund.
Will those additions of standard boxes lead to a more informed consumer? With the inability to ensure that terms and conditions are read, and by loading the consumers with an even more substantial set of compliance information, the objective seems unlikely to be achieved.
Moreover, the Decree also clarifies the requirements for information the purchaser with regard to software updates for digital goods and services, including the period of availability of such updates.
Furthermore, the producer will be required to inform the seller (who will then need to convey such information to the purchaser) about the consequences of the updates necessary for the proper operation of the software supporting the digital good, both, in a generally intelligible manner and free of charge.
In order to comply with this new Decree, companies now have three months left to update their BtoC terms and conditions. While the initial intent of this regulatory changes was to protect consumers, we can nonetheless wonder whether these additional compliance requirements will effectively drive a meaningful positive impact on consumers or instead add yet another layer of complexity and contribute to the information fatigue.